Refund & Cancellation Policy
Clear terms for cancellations, supplier rules and refunds.
1. Enquiry is not confirmation
Submitting a website enquiry does not create a confirmed booking. A service becomes confirmed only after we communicate confirmation and any required payment/booking conditions.
2. Cancellation before confirmation
If no booking has been confirmed and no non-refundable amount has been committed to a supplier, there may be no cancellation charge. Any exception will be communicated before payment.
3. After confirmation
Once a service is confirmed, the cancellation and refund rules of the relevant supplier, authority or service provider may apply. Any Wild Travel India service fee, if applicable, will be disclosed before confirmation.
4. Government/regulated services
Permit availability, entry permissions and regulated services can be subject to rules outside our control. Payment does not automatically guarantee a permit or entry unless a specific confirmation has been issued.
5. Refund processing
Where a refund is due, the applicable amount and expected processing steps will be communicated. Supplier processing times may affect the timing of a refund.
6. Changes by customer
Date changes, passenger changes and other amendments are subject to availability and the terms of the relevant provider. Additional charges may apply where communicated in advance.
7. Force majeure / service disruption
Events such as authority closures, severe weather, natural events, government restrictions or other circumstances outside reasonable control may affect service delivery. The applicable provider's rules will be considered.
8. Contact
For cancellation requests, email info@wildtravelindia.com with your booking/enquiry reference and registered email.